Solutions

Providing Telecommunications Solutions for Western and Central New York

By utilizing the most recent technology, Rel Comm Inc. gives small to large businesses the telecommunications solutions they can rely on. Our products and services create a cohesive and efficient workplace communication, which increases customer satisfaction and leads to a successful business.

VoIP Solutions

With the ability to benefit any size or location of a company, VoIP stands as the preferred phone system method. It is cost efficient, increases productivity and mobility, and allows employees to multi-task several different projects without interruption. There is no geographic boundary with the VoIP system because you can use the same business phone number regardless of the city you’re in.

This phone system also allows you to:

Conduct virtual meetings
Sharing data via video conferencing
Selective call forwarding
Find-Me-Follow-Me (FMFM)
Voicemail to email
Personalized ring tones
Simultaneous rings on multiple phones


Voice Documentation

Whether you’re training, highlighting or using the recordings for liability purposes, Voice Documentation is a necessary feature for any business. It allows you to store, search, organize and even respond to telephone conversations, which ultimately optimizes work performance.

Voice Documentation also contains connectivity options including:

IP station side
Trunk side
Digital station side
VOX recording

Contact Center

Similar to the Voice Documentation, Contact Centers also records routing and voice messages for small to medium-sized businesses. It improves customer satisfaction and reduces costs per transaction because it allows for customers to self-serve themselves with the pop-up menu on the IVR screen. With access to over 200 statics, your Contact Center will give you the information needed to become more efficient.

There are more features on the Contact Center including:

Call recording
Customized disposition codes and notes
Call Queues
Outbound caller id
Skills-based routing
IVR (self-service option)
Email queues
Social Media queues
Detailed reporting

Carrier Services

In this digital day and age, there’s no reason why your service provider shouldn’t be up to your standards. Trust Rel Comm Inc. to find you the lowest network and dial tone costs by navigating the multi-carrier service market for your perfect plan.

Wireless Services

Stay relevant by never missing out. Your data plan should be the least of your worries when conducting a business. Rel Comm Inc. only finds the best solutions for our users and firmly stands behind the reliable service of Ruckus Wireless, including the latest 802.11N equipment.

Structured Cabling

Rel Comm Inc. provides complete voice, data, and fiber optic premise cabling from the smallest LAN to several thousand drops. We are committed to providing our customers with the latest equipment, which is why we have invested in certifying fiber optic and Cat5e/Cat6 cables.

Design & Engineering

We have the experience of providing innovative and engineered solutions to various facets of commercial, government and educational institutions. To give you an example of our capabilities, our largest project consisted of contracting 64 locations into a single network by utilizing SIP Trunking and a mix of Voice over IP Telephones.

We also have the expertise to design and engineer any of the following:

Call Center applications
Call Loggers
Wireless Networks
Call Accounting Systems
IVR
Mass Dialer Notification Systems
Fiber Optic and Data Networks

Installations & Training

The team at Rel Comm Inc. is motivated to provide you with the best telecommunications solutions with the most recent technology. Our organization spends over $20,000 annually on certifications and product updates in order to ensure you receive absolute satisfaction. Any installation or training our staff conducts is based solely on our customer’s needs and their schedule. Every service includes the standard industry one-year parts and labor warranty.

Needs Assessment & Planning

With the ultimate goal of seeing your company succeed, Rel Comm Inc. puts forth the over 200 years of combined experience of our staff to find a solution that works best for your business. We believe cost efficiency options should never sacrifice quality when it comes to communication.

Paging Systems

Rel Comm Inc. integrates paging equipment and voice systems for full coverage communication at all times. We offer Mitel products, a leading force in the communication realm and with over 2,500 partners in North America.

Local & Long Distance Connections

Rel Comm Inc. aims to connect those who are local and long distance without the expensive cost.

Support Services

No other competitor comes close to the technical expertise we possess. As a full-service telecommunications company, Rel Comm Inc. is available for customers to call 24 hours, 7 days a week, 365 days a year. We offer a guaranteed two-hour response time for emergency services. In addition to our exceeding accessibility, our products are housed in our 3,500 square-foot warehouse facility for worry-free, next day delivery.

No geographical boundaries hold our business back so contact Rel Comm Inc. at 1-888-394-6703 to find out how yours can benefit from our solutions.