Empowers Unified Business Communications.
Empowering Business Connection.
Sangoma provides VoIP, premise based, and unified communication solutions, enabling seamless connectivity for businesses of all sizes.
Sangoma Technologies meets that need by being a trusted leader in delivering cloud-native, value-based Communications as a Service (CaaS) solutions for businesses of all sizes. Sangoma’s cloud-native solutions include a full suite of as-a-service offerings including: voice, video, persistent chat, meetings, connected worker integrations, trunking, fax, virtual desktops, contact center, access control and much more.
Phone Sets
Sangoma P300 Series
The P300 Series from Sangoma is a versatile and reliable IP phone solution designed for small to medium-sized businesses. Offering a range of features like HD voice quality, easy installation, and advanced call management, the P300 Series ensures clear communication and enhanced productivity. With a sleek design, customizable buttons, and compatibility with both SIP and VoIP systems, these phones integrate seamlessly into existing infrastructures. Whether you need a basic desk phone or a more feature-rich solution, the P300 Series provides a cost-effective and scalable option to meet your business communication needs.
- HD Voice Quality: Crystal-clear audio for improved communication.
- Zero-Touch Provisioning: Plug-and-play setup with automatic configuration.
- Built-In VPN Support: Secure remote connections for remote and hybrid workers.
- Hot Desking Capability: Supports multiple users on a single device, ideal for shared workstations.
- Customizable Function Keys: Programmable keys for quick access to frequently used functions.
- Full-Color Display: High-resolution screens on select models for easy navigation and a modern look.
- Compatibility with Switchvox and PBXact: Optimized to work seamlessly with Sangoma’s phone systems.
- Enhanced Call Clarity: HD voice quality minimizes misunderstandings and improves communication.
- Cost Savings: Hot desking and PoE reduce hardware needs and installation costs.
- Increased Productivity: Customizable keys and integrated apps streamline workflows and reduce response time.
- User-Friendly: Intuitive interface and full-color display make it easy for users to navigate.
- Reliable Performance: Built for high-quality audio and robust performance in business environments.
- Seamless Integration: Designed to work seamlessly with Sangoma’s Switchvox and PBXact systems for optimal performance.
Switches
Switchvox
- Unified Communications (UC) Platform: Combines voice, video, chat, and presence in a single interface for seamless communication.
- User-Friendly Interface: Intuitive, web-based interface for easy management and user configuration.
- Mobile Integration: Includes mobile applications for iOS and Android, enabling remote access and flexibility.
- Advanced Call Queuing: Efficient call distribution and management for customer support and sales teams.
- Built-In Call Recording: Records calls directly from the system for training or compliance purposes.
- Integrated Conferencing: Offers audio and video conferencing tools without needing third-party software.
- Customizable Reporting and Analytics: Detailed reports and call analytics to monitor performance and usage.
- All-Inclusive Licensing: Provides all features in a single license, without requiring separate feature packages.
PBXact
- Customizable PBX Platform: Built on Asterisk, designed for scalability and flexibility, tailored for advanced business needs.
- User Control Panel (UCP): Web-based interface where users can control personal settings and features.
- Advanced Call Routing: Flexible call flow management with IVR, ring groups, time conditions, and more.
- Automatic Updates: Regular firmware and security updates to keep the system current and secure.
- CRM Integration: Seamless integration with popular CRM systems for enhanced customer interactions.
- Failover and Redundancy: High availability features for uninterrupted operation and minimal downtime.
- Built-In Voicemail Transcription: Converts voicemails to text for easy reading and quick responses.
- Multi-Location Support: Manages multiple office locations on a single system, ideal for distributed businesses.
Sangoma Voice: Powerful Communication Solutions for Businesses
Leading Voice & Collaboration Solutions
Sangoma Voice is a powerful, feature-rich communication solution designed to enhance business connectivity through VoIP, SIP trunking, and cloud-based services. Whether your business operates with an on-premise phone system or a hosted cloud solution, Sangoma Voice ensures high-quality, reliable voice communication tailored to your specific needs. With seamless integration into existing PBX systems, collaboration platforms, and business applications, it enables smooth and efficient communication across teams, no matter their location. Businesses can streamline their operations, improve customer service, and reduce infrastructure complexity by leveraging Sangoma’s innovative voice solutions. By offering both flexibility and scalability, Sangoma Voice supports businesses as they grow, ensuring that their communication infrastructure remains robust and future-proof.
Advanced Features for Enhanced Productivity
Sangoma Voice goes beyond basic phone functionality, offering a comprehensive suite of advanced features designed to optimize call management, team collaboration, and customer interactions. Features such as auto-attendant, call forwarding, voicemail-to-email, and call center integration allow businesses to enhance efficiency while delivering a superior customer experience. With built-in mobility solutions, employees can stay connected from anywhere, ensuring uninterrupted workflow and improved responsiveness. Whether team members are in the office, working remotely, or on the go, Sangoma Voice provides a seamless experience across multiple devices. The system also supports advanced call analytics, allowing businesses to track performance, monitor call quality, and make data-driven decisions to improve their communication strategies. With its ability to scale easily, Sangoma Voice is an investment that grows with your business, ensuring long-term reliability and efficiency.
Secure and Cost-Effective Communication
Security and cost efficiency are key considerations for any business, and Sangoma Voice delivers on both fronts. With built-in encryption, fraud protection, and secure SIP trunking, businesses can trust that their communications remain protected from cyber threats and unauthorized access. Sangoma’s technology helps prevent phishing attacks, toll fraud, and data breaches, giving businesses peace of mind when handling sensitive conversations. Additionally, Sangoma Voice’s cost-effective SIP trunking solutions help reduce communication expenses by eliminating the need for expensive traditional phone lines while maintaining superior call quality. Businesses can take advantage of predictable monthly costs, scalable pricing models, and minimal hardware investment, making Sangoma Voice an ideal solution for organizations looking to maximize their ROI. Whether you’re a small business seeking a reliable phone system or a large enterprise needing a robust, feature-rich communication platform, Sangoma Voice provides the flexibility, security, and performance necessary to keep your business connected and competitive.
Sangoma Contact Center: A Powerful Solution for Seamless Customer Engagement
Sangoma Contact Center is a comprehensive, feature-rich solution designed to help businesses deliver exceptional customer experiences through efficient call management, intelligent routing, and real-time analytics. Whether you operate a small support team or a large-scale contact center, Sangoma’s solution provides the tools necessary to enhance customer interactions while improving agent productivity. With seamless integration into VoIP phone systems, CRM platforms, and business applications, Sangoma Contact Center ensures smooth communication across multiple channels, allowing businesses to provide consistent and responsive service. Built for scalability and reliability, it helps organizations manage high call volumes, reduce wait times, and improve overall operational efficiency.
Advanced Features to Optimize Performance and Efficiency
Sangoma Contact Center is packed with advanced features designed to streamline workflows and improve customer engagement. Automatic Call Distribution (ACD) ensures that calls are intelligently routed to the right agents based on availability, skill level, or priority, reducing hold times and increasing first-call resolution rates. The system also offers interactive voice response (IVR) to allow customers to navigate menus and self-serve before speaking to an agent, improving efficiency. Agents benefit from call recording, live monitoring, and performance reporting, enabling supervisors to track productivity and ensure quality assurance. With multi-channel communication capabilities, including voice, chat, email, and SMS, businesses can connect with customers in their preferred way, ensuring a seamless, omnichannel experience.
Secure, Scalable, and Cost-Effective Contact Center Solution
Security, scalability, and cost efficiency are key factors in choosing a contact center solution, and Sangoma Contact Center delivers on all three. With end-to-end encryption and built-in fraud protection, businesses can trust that customer interactions remain secure and compliant with industry regulations. The platform is highly scalable, allowing companies to add more agents and features as they grow, without the need for costly infrastructure upgrades. Additionally, cloud-based and on-premise deployment options provide businesses with the flexibility to choose the best model for their needs. By reducing operational costs, improving agent efficiency, and enhancing the customer experience, Sangoma Contact Center helps businesses maximize their ROI while maintaining a competitive edge in today’s fast-paced digital landscape.
- The Sangoma team will contact you to kick-off your project
- Your dedicated Sangoma Sales Engineer will host a conference call and assist you with completing
the Contact Center Discovery Document - A second conference call will be held with Sangoma CCaaS Advanced Services Team to review the
final configuration details and set a timeline for the project
- Sangoma CCaaS Advanced Services Team will host separate training sessions for Agents and Managers/Supervisors
- You will be trained directly on the system you will go live on
- We offer several channels of training: Agent videos, webinars, an on-site option (additional cost is required for on-site training)
- Sangoma CCaaS Advanced Services Team will configure and test the Contact Center Platform
- We will need the customer to supply any announcements/recordings (wav or mp3)
- Turn-up is scheduled for an agreed upon date and time
- The night before, Sangoma will activate the Contact Center and perform final testing
- Day of Turn-Up Support – Live real-time support with the Sangoma CCaaS Advanced Services Team
- Sangoma Advanced Services will be your point of contact for support during the first week
- After that week, we will host a Final System Review Call and determine who to contact for future Contact Center support needs
