Call and screen recording is a technology that captures audio from phone conversations and visual activity on computer screens during interactions. This solution records calls in real-time, storing them securely for future playback and analysis, while screen recording tracks the actions an employee takes during the call.

This process is automated with recordings triggered by specific events, such as incoming or outgoing calls, ensuring all interactions are documented. These recordings are stored in centralized systems, where they can be accessed, reviewed, and analyzed to improve service quality, meet compliance requirements, and provide valuable insights for business growth.