Intrado Cloud Based Solutions
Focusing on cloud-based emergency call handling solutions like their “Call Handling as a Service” which provides a hybrid cloud option for NG 9-1-1 call handling
Safety Solutions
Intrado’s innovative software and services are designed to improve emergency response and safeguard your most valuable asset – your employees. Their 911 and safety solutions for enterprises cover E911, comprehensive incident management, compliance for private wireless networks, and enhanced situational awareness through IoT devices, providing supplemental data for better decision-making.
With a holistic approach to safety, Intrado’s solutions protect employees, streamline communication, and enhance operational resilience in diverse environments.
Protect employees and ensure compliance with Intrado’s leading E911 solutions. Seamlessly integrate with on-premises, cloud, or hybrid PBX systems to enable dynamic 911 call routing, precise location details, and regulatory compliance across complex environments.
Intrado Safety Suite provides end-to-end incident management to prevent, respond to, and recover from emergencies. It ensures employee safety with tools like IP endpoint alerts, mass notifications, visitor management, and wearable panic buttons, reducing risks and supporting Duty of Care obligations.
Intrado ensures precise location accuracy and full compliance for private wireless networks, simplifying FCC regulatory requirements. With advanced technology and expertise, Intrado streamlines 911 call management, reducing time, effort, and complexity.
Intrado’s Emergency Data Broker enhances emergency response with situational awareness and real-time IoT data. It transmits critical information to first responders via geospatial mapping, reducing response times and improving accuracy.
E-911
How E-911 Can Protect Your Environment
Intrado’s E911 solutions are designed to provide education and work enviroments with reliable, comprehensive emergency communication capabilities, ensuring the safety of employees and compliance with regulatory requirements. These solutions enable dynamic 911 call routing, delivering precise dispatchable location information to emergency responders, regardless of whether employees are on-premises, remote, or mobile.
Intrado’s E911 platform integrates seamlessly with various telephony systems, including on-premises, cloud-based, or hybrid PBX environments, offering unmatched flexibility across complex, multi-vendor networks. With features like automatic location updates and real-time call routing, the system ensures that 911 calls are directed to the appropriate public safety answering point (PSAP) for quick response.
Example: This system can reach emergency services quickly, with their precise location automatically shared for faster assistance.
Rel Comm specializes in setting up and integrating Intrado E911 systems to enhance workplace and campus safety. With decades of experience in communication solutions, Rel Comm ensures a seamless installation process tailored to your organization’s specific needs. From configuring your system to align with your existing on-premises, cloud-based, or hybrid PBX infrastructure to ensuring compliance with federal regulations like Kari’s Law and the RAY BAUM’s Act, Rel Comm provides expert guidance every step of the way.
By partnering with Rel Comm, businesses and schools can benefit from dynamic call routing, precise location tracking, and simplified management, ensuring employees or students can quickly access emergency services when needed. With ongoing support and maintenance, Rel Comm ensures your Intrado E911 system continues to perform reliably, offering peace of mind and maximum protection.
Safety Suite
Covering All Aspects of Safety
Intrado’s Safety Suite is a comprehensive platform designed to manage workplace safety across all stages of an emergency—prevention, response, and recovery. By addressing an organization’s Duty of Care obligations, Safety Suite provides advanced tools to protect employees and minimize risks.
The platform offers robust features, including IP endpoint alerts, mass notification systems, visitor management, and wearable panic buttons. It ensures swift communication and response during emergencies, protecting lone workers in the field and reducing the likelihood of workplace incidents. With its unified approach, Safety Suite empowers organizations to safeguard their workforce while streamlining incident management for any type of emergency.
Example: An emergency occurs, and Safety Suite ensures timely alerts, communication, and response to protect employees and manage the situation effectively.
Intrado’s Safety Suite offers a comprehensive set of tools designed to enhance incident management and safety across various environments, including schools, campuses, and enterprises. By integrating advanced communication and monitoring technologies, it helps institutions prevent, respond to, and recover from emergencies effectively.
Key features of the Safety Suite include:
– Mass Notification Systems: Provides real-time and automated alerts for emergencies like severe weather, intrusions, or active threats. Notifications can be sent via SMS, email, desktop alerts, and intercom systems.
– Wearable Panic Buttons: These discreet devices allow immediate alerts to emergency responders, providing vital information such as location, floor plans, and incident details.
– Smart Building Integration: Connects fire alarms, access control systems, and security cameras to detect and alert about hazardous conditions, unauthorized access, or fires.
– Paging and Intercom: Seamlessly integrates with existing public address systems to enhance communication during critical situations.
– Dial Monitoring: Ensures compliance with safety regulations by notifying internal teams whenever emergency numbers like 911 are dialed, providing detailed information to aid immediate response.
By leveraging these tools, Safety Suite helps schools and campuses maintain a safer environment, reducing risks and ensuring swift action during emergencies.
Private Wireless
Comprehensive Private Wireless 911 Compliance Solution
Intrado’s Private Wireless solutions simplify regulatory compliance and enhance emergency communications for enterprises operating private wireless networks. Even a single 911 call can trigger FCC regulatory requirements, and Intrado ensures full compliance with precise location accuracy and dynamic call routing.
Leveraging advanced technology and industry expertise, Intrado reduces the complexity of managing compliance-driven 911 calls within private wireless environments. The solution integrates seamlessly into enterprise systems, offering reliable connectivity and robust tools to meet federal mandates while safeguarding employees across the network.
Example: A 911 call is made on a private wireless network, and Intrado ensures accurate location delivery and compliance with regulations.
Private wireless networks offer businesses a robust solution for connectivity, addressing the limitations of traditional Wi-Fi and public networks. Intrado’s private wireless solutions empower enterprises by delivering a controlled, reliable, and secure environment that supports advanced technologies like IoT devices, sensors, robotics, and augmented reality tools. These networks are designed to meet the demands of modern operations, enabling greater automation, seamless connectivity, and improved productivity.
Key benefits include:
– Enhanced Network Control: Businesses can manage their own dedicated network within a defined area, ensuring optimal performance and security for critical applications.
– Compliance with Emergency Regulations: Intrado ensures compliance with FCC mandates, such as accurate 911 call routing and dispatchable location details, vital for worker safety and operational accountability.
– Support for Advanced Use Cases: From factory automation to smart campuses, private wireless networks facilitate the integration of innovative technologies that require low latency and high reliability.
By implementing a private wireless network with Intrado, businesses not only improve operational efficiency but also uphold critical safety standards, making them an ideal choice for organizations aiming to modernize their infrastructure while maintaining compliance and safety.
Emergency Data Broker
Fast & Informed 911 Responses
Intrado’s Emergency Data Broker bridges the gap between modern workplaces and emergency responders by providing real-time, actionable data to enhance situational awareness. This platform collects supplemental information from IoT devices, such as building sensors or wearables, and transmits it directly to the appropriate public safety answering point (PSAP).
The data is displayed through geospatial mapping, giving first responders a clear, comprehensive view of the emergency. By reducing response times and improving decision-making accuracy, the Emergency Data Broker helps ensure faster, more effective emergency management, saving lives and protecting property in critical situations.
Example: Relevant IoT data is sent to responders during an emergency, improving situational awareness and decision-making.
Intrado’s Emergency Data Broker enhances emergency response by delivering real-time, actionable data from IoT devices and connected systems to first responders. It integrates information such as live video feeds, building sensors, access controls, and environmental conditions into a centralized platform, enabling faster, more informed decisions during emergencies.
Key Features:
– Real-Time Data Integration: Consolidates information from various sources into a single view.
– IoT Connectivity: Leverages devices to detect hazards like smoke, gas leaks, or unauthorized access.
– Geospatial Mapping: Visualizes incidents and data on interactive maps for efficient navigation.
– Regulatory Compliance: Ensures compatibility with public safety systems and compliance with standards.
The platform reduces response times and improves situational awareness, ensuring first responders have the tools they need to save lives.
VIPER as a Service
Intrado’s Call Handling as a Service (VIPER) simplifies and enhances emergency call management for Public Safety Answering Points (PSAPs). By leveraging Intrado’s VIPER platform, now offered as a hybrid cloud solution, it combines proven call-handling capabilities with modern, scalable technology.
This service ensures fast deployment, minimal maintenance, and seamless updates, allowing PSAPs to focus on emergency response. CHaaS is fully compliant with Next Generation 911 (NG911) standards, supports integration with legacy systems, and offers advanced features like geo-redundant hosting, AI enhancements, and browser-based user interfaces to optimize operational efficiency and reliability
Proven Reliability
Intrado’s VIPER as a Service delivers the time-tested reliability of the VIPER platform, now enhanced with hybrid cloud technology. PSAPs can trust VIPER’s ability to handle calls efficiently while providing essential situational awareness and location data to first responders. By transitioning to a cloud-based model, PSAPs gain the benefits of lower maintenance, faster deployment, and an operational expenditure (OpEx) pricing model.
Key Benefits
- Reduced upfront costs and quick deployment.
- Automated system updates and security patches.
- A hybrid model that supports both legacy systems and Next Generation 911 (NG911)
Enhanced Features
VIPER as a Service equips PSAPs with progressive features designed to meet the demands of modern call handling. With browser-based interfaces and cloud-hosted scalability, it ensures that telecommunicators can focus on critical tasks without technical disruptions. The platform integrates seamlessly with ESInet and NENA i3 standards, preparing PSAPs for future traffic and data handling needs.
Key Benefits
- Geo-redundant hosting for maximum reliability.
- Advanced AI extensions to enhance call response.
- Fully compliant with NG911 and supports i3 integration.
Scalable Solutions
VIPER as a Service is a scalable platform that enables PSAPs of any size to transition to a networked model integrating data, voice, and future communication traffic. Its cloud-first approach reduces operational overhead while delivering robust tools like ECaTS analytics for informed decision-making. With its flexibility and focus on uptime, VIPER empowers PSAPs to enhance service quality and optimize resource use.
Why Choose VIPER as a Service
- No maintenance or upgrade concerns—handled automatically.
- Flexible CAD and PBX integration options.
- Built to support evolving traffic types and communication needs.
This hybrid cloud solution ensures PSAPs are equipped for today’s challenges while preparing for tomorrow’s advancements.
Geographic Information System
Intrado’s GIS solutions improve emergency response with real-time mapping and precise location data, enabling Public Safety Answering Points (PSAPs) to route calls and dispatch resources more efficiently. The platform integrates street centerlines and address points into NG9-1-1 systems, ensuring accurate, timely responses.
The system enhances situational awareness for emergency responders by providing real-time traffic updates, unit locations, and estimated response times. With geo-redundancy and continuous data updates, Intrado ensures maximum reliability, enabling PSAPs to scale as needed while maintaining high operational efficiency during critical events.
Accurate and Reliable Data
Intrado’s GIS solutions provide authoritative and complete GIS data that is essential for PSAPs (Public Safety Answering Points) and emergency responders. The system utilizes address points, street centerlines, and other critical geographic layers that are constantly updated to ensure the accuracy required for NG9-1-1 systems. This data supports the real-time identification of a caller’s location, improving response times and operational efficiency.
- Real-time, up-to-date location data: Continuously refreshed geospatial data ensures accurate location identification at all times, reducing errors and speeding up response times.
- Address point validation: The system validates addresses to guarantee that emergency calls are routed to the correct location, minimizing routing errors.
- Complete and accurate map-based solutions: Integrated GIS layers such as street centerlines and address points help responders and PSAPs maintain situational awareness for better decision-making
Enhanced Situational Awareness
Intrado’s GIS solutions help emergency responders gain situational awareness by integrating geographic data with mapping tools. This integration allows for faster decision-making, better coordination, and more efficient resource allocation during an emergency. PSAPs can view real-time traffic, responding units, and estimated arrival times directly within the GIS interface, reducing the need to switch between multiple screens.
- Real-time map views: Provides emergency operators with updated, interactive map data, enhancing their ability to direct responders and allocate resources effectively.
- Dynamic updates on unit locations and traffic conditions: Tracks traffic patterns and the movements of first responders in real time, helping to avoid delays.
- Improved coordination between call takers and responders: Real-time location sharing between agencies helps improve teamwork and ensure that all units are aware of each other’s status
Seamless Integration and Compliance
Intrado’s GIS services are designed to integrate with other emergency response systems, ensuring full NG9-1-1 and i3 compliance. The platform also supports legacy networks, enabling a smooth transition for PSAPs upgrading to next-gen systems. Intrado’s GIS solutions are scalable, allowing for easier integration as needs grow and new data sources become available.
- NG9-1-1 and i3 compliance: Ensures that the GIS system is fully compatible with next-gen emergency communications standards, supporting faster and more accurate responses.
- Integration with CAD and other systems: Allows GIS data to work seamlessly with existing emergency response technologies, enabling better coordination.
- Scalable solutions for evolving GIS data needs: As community needs grow, Intrado’s GIS system can expand, supporting more complex scenarios and adding new data layers
