Mitel MiContact Center Business Training – Rel Comm

Ignite: MiContact Center
YourSite: MiContact Center

Ignite: MiContact Center

Playlist

17 Videos

Overview

0:16

Dashboard Overview

0:16

Ignite Log In & Out

0:16

State Management

Agent Group Membership

Alerts & Notification

Picking Interactions

Answer, Decline, and Hold for Vocie

Voice Transfer & Conference

Account Codes

Reply, Forward Email

Junk & No Reply for Emails

Templates in Emails, Chats & More

Handling Attachments for Emails

Junk & No Reply for SMS

Join, Decline, and Transfer for Chat

Replay & Transfer for SMS

YourSite: MiContact Center

Playlist

28 Videos

Workflow Overview

0:16

Creating a Basic Workflow

0:16

RAD Workflow

0:16

UPIQ & Agent Workflow

Ports

Answer & Hang Up

Prompt Creation & Language Activity

Menu Activity

Transfer Activity

Play Activity

Delay Activity

ANI Conditions

DNIS Conditions

Schedule Conditions

Creating a Hunt Group

Creating a Hunt Group Conditions

Queue Conditions

Subroutines

Mode of Operations

IVR Mangement Plan

Variables

Employee Configuration

Chat Media Server

Multimedia Chat Server

Mail Server Configuration

Voice Queue Configuration

HPIQ Callbacks

Legacy callbacks