Hospitality
Flexible, Responsive, Dependable, Seamless
We provide scalable communication solutions, enhance guest experiences, streamline operations, and offer 24/7 reliable support.
Product Solutions
Premise Based Solutions
Premise-based telecommunication systems are ideal for businesses that require full control over their communication infrastructure. These systems are hosted on-site, providing reliability and enhanced security. They are particularly beneficial for organizations with stable locations and a preference for customizing hardware and software to meet specific operational needs. With reduced reliance on internet connectivity, premise-based systems ensure uninterrupted service and can offer cost advantages over time through ownership rather than recurring subscription fees.
Cloud Based Solutions
Cloud-based telecommunication systems offer unmatched flexibility and scalability, making them a perfect fit for businesses with remote or hybrid teams. These solutions are hosted online, allowing employees to communicate seamlessly from any location using internet-connected devices. With minimal hardware requirements, they reduce upfront costs and simplify system maintenance. Additionally, automatic updates, disaster recovery, and integration with modern productivity tools make cloud systems an excellent choice for growing businesses seeking agility and reliability.
Contact Center Solutions
Call center solutions are designed for organizations that prioritize exceptional customer service and streamlined communication with their clients. These systems centralize and optimize inbound and outbound calls, enabling efficient handling of high call volumes. Features like call routing, analytics, and workforce management ensure better customer experiences and improved agent productivity. Businesses using call center solutions benefit from enhanced customer satisfaction, increased efficiency, and the ability to scale as their customer base grows.
Call & Screen Recording
Call and screen recording solutions provide businesses with valuable insights into customer interactions and agent performance. These tools are essential for industries requiring compliance with regulatory standards or maintaining quality assurance. By recording calls and screen activity, businesses can analyze conversations, identify trends, and train staff to deliver better service. Additional benefits include enhanced dispute resolution, improved accountability, and detailed records for compliance and audits.
Wi-Fi
Rel Comm provides businesses with robust and reliable Wi-Fi solutions using industry-leading technology from Ruckus and GoZone.
By leveraging Ruckus’s high-performance access points and intelligent network management, Rel Comm ensures seamless connectivity, even in challenging environments with high device density.
Through GoZone, businesses gain access to advanced analytics and guest engagement tools, allowing them to enhance the customer experience while gathering valuable insights.
Enhancing Communication and Safety
Rel Comm has partnered with businesses across New York State and Vermont to implement and maintain tailored telecommunication solutions that enhance connectivity and operational efficiency. With decades of experience, Rel Comm ensures seamless integration of premise-based and cloud-based systems, as well as advanced call center and recording tools, to meet the unique needs of each client. Their commitment to excellent service and ongoing support has helped over 1,000 businesses thrive in a rapidly evolving communication landscape.