Sangoma Technologies meets that need by being a trusted leader in delivering cloud-native, value-based Communications as a Service (CaaS) solutions for businesses of all sizes. Sangoma’s cloud-native solutions include a full suite of as-a-service offerings including: voice, video, persistent chat, meetings, connected worker integrations, trunking, fax, virtual desktops, contact center, access control and much more.
Phone Sets
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- HD Voice Quality: Crystal-clear audio for improved communication.
- Zero-Touch Provisioning: Plug-and-play setup with automatic configuration.
- Built-In VPN Support: Secure remote connections for remote and hybrid workers.
- Hot Desking Capability: Supports multiple users on a single device, ideal for shared workstations.
- Customizable Function Keys: Programmable keys for quick access to frequently used functions.
- Full-Color Display: High-resolution screens on select models for easy navigation and a modern look.
- Compatibility with Switchvox and PBXact: Optimized to work seamlessly with Sangoma’s phone systems.
- Enhanced Call Clarity: HD voice quality minimizes misunderstandings and improves communication.
- Cost Savings: Hot desking and PoE reduce hardware needs and installation costs.
- Increased Productivity: Customizable keys and integrated apps streamline workflows and reduce response time.
- User-Friendly: Intuitive interface and full-color display make it easy for users to navigate.
- Reliable Performance: Built for high-quality audio and robust performance in business environments.
- Seamless Integration: Designed to work seamlessly with Sangoma’s Switchvox and PBXact systems for optimal performance.
Switches
Switchvox
- Unified Communications (UC) Platform: Combines voice, video, chat, and presence in a single interface for seamless communication.
- User-Friendly Interface: Intuitive, web-based interface for easy management and user configuration.
- Mobile Integration: Includes mobile applications for iOS and Android, enabling remote access and flexibility.
- Advanced Call Queuing: Efficient call distribution and management for customer support and sales teams.
- Built-In Call Recording: Records calls directly from the system for training or compliance purposes.
- Integrated Conferencing: Offers audio and video conferencing tools without needing third-party software.
- Customizable Reporting and Analytics: Detailed reports and call analytics to monitor performance and usage.
- All-Inclusive Licensing: Provides all features in a single license, without requiring separate feature packages.
PBXact
- Customizable PBX Platform: Built on Asterisk, designed for scalability and flexibility, tailored for advanced business needs.
- User Control Panel (UCP): Web-based interface where users can control personal settings and features.
- Advanced Call Routing: Flexible call flow management with IVR, ring groups, time conditions, and more.
- Automatic Updates: Regular firmware and security updates to keep the system current and secure.
- CRM Integration: Seamless integration with popular CRM systems for enhanced customer interactions.
- Failover and Redundancy: High availability features for uninterrupted operation and minimal downtime.
- Built-In Voicemail Transcription: Converts voicemails to text for easy reading and quick responses.
- Multi-Location Support: Manages multiple office locations on a single system, ideal for distributed businesses.
Sangoma Voice for Microsoft Teams
Leading Voice & Collaboration Solutions
Empower your business with communications and collaboration powered by Sangoma Voice for Microsoft Teams. Optimize productivity with seamless calling from within the Microsoft Teams application using Sangoma’s cloud based, direct routing integration with the Microsoft Teams platform. Diversify Your Digital Infrastructure Connect with colleagues and customers usingSangoma voice integrated with Microsoft Teams. Sangoma’s Microsoft Teams integration empowers you with more streamlined capabilities and reduced TCO using your existing investment.
- The Sangoma team will contact you to kick-off your project
- Your dedicated Sangoma Sales Engineer will host a conference call and assist you with completing
the Contact Center Discovery Document - A second conference call will be held with Sangoma CCaaS Advanced Services Team to review the
final configuration details and set a timeline for the project
- Sangoma CCaaS Advanced Services Team will configure and test the Contact Center Platform
- We will need the customer to supply any announcements/recordings (wav or mp3)
- Sangoma CCaaS Advanced Services Team will host separate training sessions for Agents and Managers/Supervisors
- You will be trained directly on the system you will go live on
- We offer several channels of training: Agent videos, webinars, an on-site option (additional cost is required for on-site training)
- Turn-up is scheduled for an agreed upon date and time
- The night before, Sangoma will activate the Contact Center and perform final testing
- Day of Turn-Up Support – Live real-time support with the Sangoma CCaaS Advanced Services Team
- Sangoma Advanced Services will be your point of contact for support during the first week
- After that week, we will host a Final System Review Call and determine who to contact for future Contact Center support needs
