Providing Solutions

Office Phones Rochester NY

Rel Comm is a platinum authorized partner for the Mitel portfolio of telephony products and unified communication applications as well as a champion partner of Shortel’s VoIP telephony solutions. As and added benefit to our customers, Rel Comm takes a consultative role in helping you manage your carrier services. We offer Business Phone Systems in Rochester & NY.

  • VoIP Solutions

    VoIP communications benefits companies of any size, in any geographic location. Many improvements have been made to VoIP over the years. As technology grows, VoIP connectivity and voice quality have been enhanced.

  • Voice Documentation

    Voice documentation will provide your company with the ability to store, search, organize, comment and share telephone conversations the same way one can with email. Rel Comm has the solution.

  • Contact Center

    Rel Comm understands that each Call Center differs in size and scope. We have helped sculpt a solution for small to medium size businesses as well as enterprise clients with multi-site locations.

  • Carrier Services

    Your time is best spent running your business and not worrying about carrier services. Let Rel Comm help you lower your network and dial tone costs by shopping your carrier services with multiple vendors, simultaneously.

  • Wireless Services

    Wireless is increasingly more important to a business’ overall data plan. Rel Comm, along with Ruckus Wireless, can design a scalable WiFi network that will meet your immediate needs as well as future requirements.

Rel Comm is a platinum authorized partner for the Mitel portfolio of telephony products and unified communication applications.
Rel Comm is also a champion partner of Shortel’s VoIP telephony solutions. As and added benefit to our customers, Rel Comm takes a consultive role in helping you manage your carrier services. Through a single point of contact, Rel Comm can manage any carrier issues that you experience.

Structured Cabling

Rel Comm provides complete voice, data, and fiber optic premise cabling from the smallest LAN to several thousand drops. Rel Comm has invested in the latest equipment for certifying Fiber optic and Cat5e/Cat6 cables.

Design & Engineering

Rel Comm professionals have designed and engineered systems for numerous Commercial, Government and Educational Institutions. We specialize in providing a complete technical solution for your organization utilizing the latest technology to optimize your investment. With a high number of multi-location installations we are experts in designing and deploying large scale Telecommunications solutions. One of our larger customers awarded Rel Comm a contract to join 64 locations into a single (feature transparent) network. Utilizing SIP Trunking and a mix of Voice over IP Telephones we successfully completed this project. Rel Comm has experience in the design of Call Center applications, Call Loggers, Wireless Networks, Call Accounting Systems, IVR, Mass Dialer Notification Systems as well as Fiber Optic and Data Networks.

Installations & Training

Our experienced, well trained, manufacturer certified technical staff will provide an installation that will minimize operational disruption and downtime based on each customer’s individual needs. Both the installation and training schedules are developed with the customer in the Rel Comm team oriented approach. The standard industry 1 year parts & labor warranty is included in the installation.

Needs Assessment & Planning

With over 1,000 delighted customers, and a combined total of over 200 years of telephony experience embedded in the Rel Comm professional & technical staff, the company’s team oriented approach can provide valuable, experienced insight into your company’s telecommunications systems needs and planning process. Working together, we can assist your planning efforts to provide a cost-effective, quality telecommunications system for your company.

Wireless Data

Rel Comm has wireless design software capable of giving our customers an extremely accurate picture of the coverage and required Wireless Access points needed to provide a working solution for any size facility. We are we are authorized Ruckus WiFi dealers and have experience installing the latest 802.11N equipment.

Paging Systems

Integration of paging equipment with voice system for full coverage communication available.

Local & Long Distance Connections

Authorized Reseller of local and long distance services for reduced business costs. Please contact us for more information or a quote.

Support Services

Rel Comm standard Support Services are available 24 hours a day, 7 days a week and 365 days a year with guaranteed 2 hour response time for emergencies. Annual Standard Maintenance contracts are available at fixed per port pricing. With over 3.500 square feet of warehouse capacity for inventory, and next day delivery availability for special needs parts, there’s no waiting for prompt, courteous response to your service call.