Mitel is a global leader in the telecommunications industry. With over 40 years of experience, Mitel has been at the forefront of today’s technological advances. They are a leader in the Gartners Magic Quadrant. As technology advances, Mitel’s research and development team integrates and develops the applications that create the efficiencies in the workplace that make a difference.
Mitel has solutions that can be tailored to your needs. From the SMB customer to the enterprise company, Mitel has a solution that will fit your needs today and scale for the future.
Businesses can take advantage of deploying their voice communications in the cloud, in a virtual environment, on an industry standard server or as an appliance. Mitel gives you the freedom to deploy telephony and business applications, your way.
Mitel offers collaboration applications, contact center solutions, mobility solutions as well as Unified communications & messaging, voice documentation and reporting applications.
The MiVoice Business unified communications platform is built for the Enterprise customer in mind. The platform can be deployed as an appliance, on a virtual machine or on an industry standard server. This platform offers redundancy as well as resiliency for your IP phones.
Distributed, centralized, and public cloud – you can choose your deployment strategy. In addition, virtual deployment allows you to take advantage of the business continuity services available through VMware.
An administrator can administer a multi-platform MiVoice Business solution from their web browser as if it was a single platform solution. System changes are automatically synchronized across the solution, and management control and tasks can be delegated across the organization, rather than relying on a centralized point.
MiVoice Business operates across any LAN / WAN infrastructure, coupled with embedded native support for standards-based networking such as SIP, Q.SIG, and DPNSS, offering businesses the ability to protect existing investments irrespective of legacy PBX, while delivering all the advantages of a converged infrastructure.
MiVoice Office 250 ensures small and medium sized businesses are more flexible and responsive. Through a complete suite of out-of-the-box business productivity applications, your business will benefit from reduced costs and enhanced staff productivity. MiVoice Office 250 delivers as standard applications: Unified Voice Messaging with Automated Attendant, Meet-Me Conferencing, Automatic Call Distribution, Hot Desking, Twinning, Mobile Hand-Off, Teleworking and Reporting.
In addition, the MiVoice Office 250 supports a range of advanced Unified Communications applications via Mitel MiCollab and Mitel MiCollab Client.
MiVoice Office 250 uses a software and hardware platform that combines the best of data networking and TDM switching architectures. It supports MiVoice Digital and IP telephones, IP networking for up to 99 sites and is designed to be customized with add-on modules & processors, all in a form factor that is optimized for shelf-top, rack-mount and wall-mount scenarios.
Mitel MiCollab combines collaboration, mobility, and messaging into a single solution that empowers people to collaborate more easily and effectively, no matter where they are, how they work and what device they use.
Effective collaboration among employees, partners and customers is a critical driver of any organization’s success. It’s only by building productive relationships that information and ideas get shared, better products get to market faster, suppliers and partners work seamlessly together to achieve shared goals, and lasting and profitable relationships are built with customers.
However, in today’s fast-paced global marketplace, with rapidly evolving manners of working, ensuring that kind of collaboration can be more challenging than ever. To simplify this for you, Mitel offers a single, comprehensive collaboration solution: Mitel MiCollab.
As a component of Mitel’s Unified Communications and Collaboration (UCC) solution, MiCollab makes it easy for employees to manage all aspects of their day-to-day interactions, no matter where they are or how they choose to be productive – it provides people with all the communication tools they need, when they need it.
By integrating collaboration, mobility, and messaging tools into a single, unified solution with a highly intuitive interface, people spend less time trying to connect and more time engaged in productive and innovative interactions.
For organizations large and small, MiCollab delivers the kind of cost-effective UCC capabilities needed to assist with increasing business productivity, building a competitive advantage, and driving business success.
Mitel’s Unified Communications solution that provides users with a single access point for all their business communication and collaboration needs, MiCollab Client enables real-time access to collaboration capabilities by everyone in your organization, regardless of location or device.
This comprehensive conferencing solution provides your business with audio, web and video conferencing services that provide large scale audio conferencing, rich web interactions, and helps improve collaboration and information sharing among employees and with customers, partners, and suppliers.
Unified messaging enables people to manage voice mail, email and fax messages from their personal phones and devices. From basic voice mail to advanced unified messaging, a full-featured and flexible unified messaging solution with a low total cost of ownership satisfies the diverse needs of your entire organization.
Mitel’s Teleworking solutions allow employees “plug and work” access to the corporate voice network from home or on the road, seamlessly retaining all of the communications features and functionality enjoyed at the office.
MiContact Center solutions improve employee productivity and control operational costs within businesses of all sizes. Through reporting metrics any formal or informal customer service center can gauge their customer satisfaction. These reporting metrics also help with workflow management and help management forecasting their staffing needs. This Contact Center software integrates to the MiVoice Business platform only.
MiContact Center Workgroup Edition (available on the MiVoice Business platform) is designed to meet the needs of informal contact centers up to 200 agents across multiple sites.
MiContact Center Business Edition (available for the MiVoice Business platform) delivers robust contact center, IVR, and multi-media functionality and reporting but is packaged specifically for small contact centers that have sophisticated, enterprise-grade requirements.
MiContact Center Enterprise Edition (available for the MiVoice Business platform) is a robust, highly flexible solution that delivers feature-rich IVR capabilities and contact center monitoring, reporting, forecasting, and agent productivity tools for the most sophisticated contact centers, including virtual, multi-media contact centers with multiple locations and remote agents.
MiContact Center Outbound is a preview, progressive, power, and predictive outbound dialing solution that includes tightly integrated Customer Relationship Management, campaigning, and agent scripting capabilities.
Mitel 5304 IP Phone is a cost-effective entry-level display phone that provides access to the features and applications enabled by Mitel’s IP-based communications platforms. It is a dual-mode, dual-port, two-line phone with a 40-character backlit display.
Mitel 5312 IP Phone is a dual-port, dual-mode, enterprise-class IP phone with full-duplex speakerphone, a 40-character backlit display and user-programmable access to features and applications.
Mitel 5324 IP Phone is a dual-mode, dual-port enterprise-class IP phone with a multi-line display that provides users fast and easy access to the features and applications enabled by Mitel’s IP communications platforms. The Mitel 5324 IP Phone is designed for power users, such as teleworkers, remote workers, and ACD agents or supervisors, who require an expanded range of programmable features.
The Mitel 5320e IP Phone is an economical, entry level, self-labeling, backlit enterprise phone that is specifically designed for communications-intensive companies that require a converged IP infrastructure to deliver productivity and customer-enhancing applications and services to the user desktop. The 5320e IP Phone demonstrates Mitel’s commitment to ease of use and enhanced user value, Administrators will appreciate the ability to easily manage users through remote programming, eliminating the need for any paper labels, and thereby reducing installation and ongoing operational costs. The 5320e has a 10/100/1000 throughput switch for GB converged networks.
The Mitel 5330e IP Phone is a next-generation, full-feature enterprise class phone that provides users with a large graphics display, Dual Mode Protocol SIP / MiNet, Wideband Audio support, HTML Applications Toolkit built in, and 24 programmable self-labelling keys that provide one-touch access to speed calls, and much more. This phone is backlit and provides 10/100/1000 throughput on converged IP networks.
The Mitel 5340 IP Phone is a new generation phone that can be customized to a specific user and includes a large (backlit) graphics display, Dual Mode Protocol SIP / MiNet, Wideband Audio support, HTML Applications Toolkit built in, and 48 programmable self-labelling keys that provide one-touch access to speed calls, and much more. This phone provides 10/100/1000 throughput for converged IP networks.
The Mitel 5360 IP Phone is an exciting next generation desktop device that provides a color touch display to graphically deliver rich applications to general business or across multiple vertical market sectors. Equipped with a Gadget Sidebar (patent pending), the seven-inch display enables one-touch access to embedded or internet-based content and applications. The 5360 IP Phone is ideal for any enterprise executive or manager, teleworker, and contact center supervisor.
Mitel MiVoice 8528 Telephone is part of the digital desktop portfolio for the Mitel MiVoice Office. Ergonomically designed, this phone features a two-line by 16-character display for productivity-enhancing information such as caller details and call feature activation. Sixteen programmable multi-function keys and 10 fixed function keys allow one-touch operation for the most commonly used telephony operations or settings. The phone also features a built-in speaker and microphone, allowing you to answer station and outside calls hands-free, and to take advantage of on-hook dialing. The 8528 Telephone supports both the Mitel Programmable Key Module (PKM) 12 and the Mitel Programmable Key Module (PKM) 48 for additional programmable keys and DSS / BLF functionality. Support for the Mitel Unified Communicator Express (UCX) and Mitel MiCollab Client make this phone a powerful communications tool for small and medium-sized businesses.
The MiVoice 8568 Telephone is perfect for users requiring efficient call processing capabilities from the Mitel MiVoice Office Platform. This powerful, ergonomically designed digital telephone features a six-line by 16-character display with eight menu-driven soft keys, which intuitively guide users through system features and capabilities. Sixteen programmable multi-function keys and 10 fixed function keys can be customized for one-touch access to the most commonly used telephony functions and settings. A built-in jack allows headsets to be attached to the phone without interfering with handset operation. The MiVoice 8568 Telephone supports both the Mitel Programmable Key Module (PKM) 12 and the Mitel Programmable Key Module (PKM) 48 for additional programmable keys and DSS/BLF functionality. Support for the Mitel Unified Communicator Express and Mitel MiCollab Client make the Mitel 8568 a powerful communications tool for small and medium businesses.
Consoles and Peripherals make Mitel IP phones the perfect choice for specialized tasks. Crystal clear conference room calling, advanced attendant consoles and programmable keysets, mobile and secure handsets and headsets, and interconnectivity options solve countless business challenges. The Mitel portfolio comprises the most comprehensive and advanced offering of IP peripherals, conferencing units, and attendant consoles to complement the Mitel IP desktop portfolio.
Mitel’s DECT Module provides support for Mitel’s Cordless DECT Handset and DECT Headset, giving users the ability to roam around the office – up to 300 feet away from their desks. The Mitel DECT Module easily connects to the module port located on the following IP Phones:
● MiVoice 5330e IP Phone
● MiVoice 5340e IP Phone
● MiVoice 5360 IP Phone
With the Mitel Cordless DECT Handset, there’s no need to feel tethered to your desk while on a phone call. Experience the freedom to roam around your desk or adjacent offices while staying connected. Adding the benefit of completely hands-free communication, the Mitel Cordless DECT Headset further enables you to work on your computer, handle documents or take notes during your calls.
Both the Cordless DECT Handset and Cordless DECT Headset provide a potential range of up to 300 feet (90 meters) of personal area mobility, helping users avoid missed calls while stepping away to the printer, copier or colleagues’ offices. Mitel’s DECT Accessories are an ideal fit for education, healthcare, hospitality and retail environments, as well as any general business.
The Mitel Bluetooth Module offers unprecedented convenience and corridor mobility for Mitel MiVoice 5330e, 5340e and 5360 IP Phone users. You can pair a third-party Bluetooth headset to allow the user personal area mobility with a potential range of up to 10 meters (30 feet) within their office or adjacent offices – while still communicating on their deskphone. Using a single headset with both a deskphone and cell phone offers a seamless solution for users of Mitel’s Dynamic Extension capability. No more missed calls when you step away from your desk for a few minutes!
The 12- and 48-button Mitel Programmable Key Modules (PKMs) extend the capabilities of the Mitel MiVoice 5324, 5330, and 5340 IP Phones and the Mitel MiVoice 8528 and 8568 Telephones with additional buttons and LED indicators.
With these expansion modules, you can easily add 12 or 48 or up to 96 buttons to the existing programmable keys on the IP or digital phones. The PKM Interface Module allows the PKM 12 or 48 to be easily connected to an IP or digital phone
These additional personal keys can be programmed as feature keys, speed dial keys, direct station select (DSS) keys, or line appearance keys. Each key has a line status indicator that works the same way as those on the associated telephone. The additional keys are easy to program through the telephone or by the system administrator.
This module integrates into the Mitel MiVoice 5324, 5330, 5340 and 5360 IP Phone. The Mitel Line Interface Module is a discrete optional module that integrates into the Mitel MiVoice 5324, 5330, 5340, or 5360 IP Phones and provides a separate connection to an analog line.
In the event of a wide area network failure, the phone automatically uses the PSTN to provide continued basic telephony until service in restored. The teleworker can use the analog line for emergency calls and for local calling.
MiContact Center Office Edition, designed for the MiVoice Office 250 (formerly MiVoice Office) platform, is an entry-level solution for contact centers or workgroups with up to 100 agents.
MiContact Center Office Edition enables you to efficiently monitor, manage, and route calls, with real-time business intelligence, including call performance and agent activity reporting, and also delivers agent productivity tools, including screen pop and Personal Information Manager (PIM) integration.
MiContact Center Office Edition provides:
● Hunt/ring group-based routing and longest idle routing of calls
● MiContact Center Office Clients to improve agent and supervisor productivity with call management, screen pops with PIM integration, and call control
● MiContact Center Office Reporter Pro to deliver historical and real-time management reporting and call recording capabilities
Optional modules are available to address more advanced requirements:
Intelligent Router – provides advanced options such as routing by skills set or look-ahead routing, which changes the route a call takes based on real-time performance indicators.
Media Blending is a flexible approach to contact and availability, allowing you to route media such as email, fax, and SMS text (using appropriate gateways) as email to agents, in the same manner as voice calls.
MiContact Center Office Edition provides tools that enable your team to become more productive and deliver superior customer service. It’s available in two packages:
Real Viewer is a real-time performance window for the individual agent or team leader in an informal contact center that:
● Displays real-time call, email, and agent statistics directly on your agent’s screen
● Allows call center staff to monitor their performance in real-time
● Provides extensive filter options that allow for customizable statistics
● Highlights problems as they occur using visual and audible alarms
● Assists with staff motivation
MiContact Center Office Reporter Pro provides historical and real-time reporting on over 200 filterable statistics, with over 500 real-time graphical displays and over 100 historical reports. It features extensive reporting and supervisory capabilities, including:
● Hunt / ring group reporting showing activity and performance indicators
● Agent alarms against wrap-up, free, not available, etc.
● Forecasting statistics
● DND status reporting
● Real-time statistics and graphs
● Supervisory call monitoring and control with options to answer, transfer, steal, and disconnect employee calls
● Audible and visible alarm conditions
● Auto Reporter extends the functionality of this package with advanced report scheduling and publishing, real-time statistics, and alarms.
Customer Service Manager also offers integrated call recording to augment the Reporter modules with high-quality call monitoring. Call Recording delivers:
● Extensive search criteria
● Cradle-to-grave search and retrieval
● Ease of call retrieval
This easy-to-use conference phone boasts 16 built-in microphones and superior audio quality plus the ability to seamlessly share ideas and files with in-room presentation display capabilities.
The Mitel MiVoice Conference Phone makes conference calls clear, easy and efficient. Combining high-definition audio capabilities with 16 microphones that automatically focus towards the person talking, the Conference Phone helps to minimize side conversation pickup and increases speaker clarity.
The conference phone also has a large touch screen display with embedded collaboration services and Web browser, so participants can access, view & collaborate, and drive in-room presentations – without the need for a dedicated PC in the room.
Not only is the MiVoice Conference phone easy to use, setup is as simple as any other IP/SIP phone.
Key Features and Functionality of the MiVoice Conference Phone