Mr. Robert Murray,

Congratulations on your company's recognition on the Rochester Top 100.

As County Executive, I thank you for your significant investment in our economy and your ongoing commitment to our region. Your company's success enhances both our economic strength and vitality, and our quality of life.

Companies like yours are the engines that are fueling job creation and economic growth in our region. And, it is companies like your s that impact our future and keep us moving forward.

Thank you for all you have done, and continue to do, for our community. We are grateful for your work and dedication.

Please don't hesitate to contact Monroe County Economic Development if we can be of assistance in growing or expanding your company in Monroe County.

Best wishes and continued success.

Sincerely,

Maggie Brooks

Dear Mr. Murray,

I am pleased to join the Rochester Business Alliance and KPMG LLP in congratulating you on your recent honor as one of the Rochester Top 100. I am sure your success will serve as an example to other Rochester area businesses.

As Chairman of the Senate committee on Commerce, Economic Development and Small Business, I would welcome any opportunity to assist you in any state government matter.

Again, congratulations!

Sincerely,

James S. Alesi

To Whom It May Concern,

As the maintenance Supervisor for Fairport Central School District, I am responsible for the management of the nine-district-wide telephone system serving over 500 users. I have worked with several telecommunications companies over the years that have provided various levels of service and support for our telephone systems.

I have used Rel Comm Inc. since 1991 for installation and service. I am very satisfied with the quality of their workmanship and the level of technical support that Rel Comm provides.

I find Rel Comm to be a very responsive, responsible and knowledgeable company providing a quality job. As a result of my experience with Rel Comm I would not hesitate to recommend them to any organization in need of telecommunication products and services.

I have over 24 years of first hand knowledge of phone systems and have been certified for installation and maintenance by Northern Telecom. After evaluating several manufacture products I have selected the Inter-Tel Axxess PBX for our latest building renovation project. I feel this system will work the best for our district needs.

Sincerely,

Ross Ciulla

To Whom It May Concern,

I have been associated with Rel Comm Inc. since 1983. I have worked closely with its owner, Mr. Robert Murray, during this interim and have the greatest of admiration for him and his staff.

As Director of Operations for Monroe -Orleans BOCES, it has been my responsibility to respond to changing telephone requirements. With Mr. Murray's assistance, I have successfully upgraded my telephone system here at BOCES, and I have installed a Voice Mail system that has met all of our needs. There have been numerous occasions when additional phone installations needed to be made, sometimes with critical time restraints. Rel Comm responded to my needs and enabled me to meet deadlines, which allowed successful school openings. Whether we needed a complete telephone system, or whether we needed immediate response to a phone problem, Rel Comm has been, and continues to be, a mainstay in the successful resolution of these situations.

I recommend to any potential agency that has a need for telephone services to seriously consider the services of Rel Comm Inc. You will find that you will receive highly technical telephone expertise at a very reasonable, competitive price.

Sincerely,

Frank A. DiBiase CDF

To Whom It May Concern,

Rel Comm has been the primary telecommunications contractor for Monroe BOCES for nearly 20 years. Throughout this time they have provided excellent service and support. Rel Comm has provided a full range of services to us. They have installed and maintained our existing NorTel equipment, installed and maintained our voice mail systems, and installed and maintained our Inter-Tel system. Our environment consists of 6 locations ranging in size from 8 lines to 600 lines. Rel Comm has always been able to respond promptly to any situation from routine service calls to off-hours emergencies.

Sincerely,

John Poland

To Whom It May Concern,

In February of 2009 Rel Comm installed a new phone system for Athletica Inc. The search and preparation for a new system began in November 2008. Rel Comm won our business due to customer service, product features, and price.

Preliminary planning and discovery went smoothly thanks to a knowledgeable staff asking the right questions to make sure that all of our needs were addressed. All employees that came on site for equipment installation were professional and extremely helpful. The training portion was well received by all employees and was delivered with professionalism and attention to detail and a genuine concern for our needs.

The actual implementation was done after hours to ensure there was no interruption to our business. Everything went like clockwork due to their keen planning.

After implementation and cutover; extra staff was made available on site to help employees the first few days, which was invaluable due to the feature rich phones. Follow-up after installation with a punch list to ensure every detail was accomplished was included to make sure everything from phones to the closet equipment was completed. Even four months later, service remains efficient and is very customer service oriented. Response times are exceptional for questions or concerns. Since we are a call center our phones are our business, Rel Comm makes it their business to respond quickly to any of our needs.

I highly recommend this company for your phone system needs.

Sincerely,

Linda Farruggia
IT and Systems Manager
Athletica Inc.

Dear Robert Murray,

I am certain that we are not one of Rel Comm's Biggest customers. However, we are always made to feel we are. Your knowledge in the field is exceptional, and you offer solutions that are affordable and scalable. The customer service you provide is unparalleled. You are always ready to help with whatever it is we need. I thank each and every one of you, and look forward to a long relationship between Catalyst Direct and Rel Comm.

Thank you,

Chuck Hathaway
Infrastructure Manager
Catalyst Direct
110 Marina Drive
Rochester, NY 14626

To Whom It May Concern,

We installed a new VOIP and voice mail system from Rel Comm this past summer. Our staff has enjoyed the rich features and the ease of use and it has delivered excellent cost savings.

Michael Forrester was so helpful in customizing the system to our needs and truly helped us understand the full capabilities of a phone system. Tim Stone and Pat LeBerth in service have been available to us 24x7 to keep our system going and to smooth our transition. We are delighted to have made the change. Thank you.

Sincerely,

Barbara P. Carlson
Director of Environmental Services

To Whom It May Concern,

The Rel Comm team continues to provide exceptional service and a commitment to our needs as a client. They take the time to explain the problem and their solution so we make the right decisions the first time. They provide us same day service on any major issue that comes up. We recently changed telecommunication vendors and during the install on change over day a major unforseen issue came up. Even though Rel Comm is our phone system vendor not our telecommunication vendor, they were the ones that identified the options, made recommendations and solved our problem that same day. They really care about us. We feel very lucky to have found Rel Comm and consider them an important Trusted Advisor.

Nancy Dehm, President/Chief Operating Officer

Dear Mr. Murray,

We recently opened a second office and purchased a Mitel 3000 Telephone System from Rel Comm. I had the pleasure of working with Scott Godfrey throughout the entire process. He handled all the set up involving Frontier, and kept me posted as to the progress. He also worked closely with our computer vendors and handled any problems or concerns that we had. I also worked with Mary Toich, project manager, who was very helpful in setting up some of the many functions of the phone system, and scheduling training for our staff. The phone system is very user friendly, and has many wonderful features, and allows for affordable growth. The entire installation was handled in a very professional and friendly manner, and I would highly recommend Rel Comm to any business.

Thank you,

Audrey Sansone