Link Engineering

Link Engineering Connects Employees with Mitel Unified Communications

About Link Engineering:

Type: Designer and manufacturer of precision testing equipment
Location: Plymouth, Michigan, U.S.
Configuration: Two locations in Michigan, one in Arizona and seven overseas locations
Staff: More than 260 employees
Website: www.linkeng.com

Customer Needs:

• Reliable, robust and flexible IP telephony solution at a reasonable cost to replace an aging digital phone system in the company’s head office
• Migration to IP in other locations and for overseas employees
• Integration of voice with desktop applications
• Effective collaboration and conferencing tools
• Opportunities for future development with open standards and forward-looking technologies
• A long-term partnership with a dependable service provider

Solution Components:

• Mitel 3300 IP Communications Platform (ICP) with Mitel IP phones in the head office
• Mitel Unified Communicator (UC) Advanced for 100 users in the head office
• Planned migration from Mitel SX-200 to 3300 ICP in the company’s Detroit testing lab
• Proposed use of the Mitel Teleworker Solution for overseas employees

Results:

• Employees can work more productively controlling their voice applications from their desktops
• Easily installed IP solutions are flexible and scalable
• The Mitel solutions will address existing concerns about connectivity in the Detroit location, ensuring business continuity with an integrated communications system 
• Conferencing, collaboration and teleworker solutions promise greater efficiency in working with overseas employees
• The company now has a clear migration path toward increasingly unified communications